Trauma-Informed Performance Training

To be "trauma-informed" is to have the mindset that most of the individuals you come into contact with on any given day are currently experiencing or have experienced some level of trauma in their life. At a minimum, in this post-pandemic world, we have all suffered the trauma of disruption, death, and disease.

Trauma changes our brains, the way we respond to stressors, and how we perceive the world around us. Empowered Service understands this, promotes and integrates trauma-informed principles into our work to better serve professionals who are managing the relationship you customers have with your company.

Customer service professionals, regardless of their industry, are best served by organizations that recognize the importance of providing training that prepares and protects them for the emotional toll of their role. Partnering with Empowered Service, we can create a program that meets the needs of your team, foster an environment in which they feel protected, and prevent unnecessary turnover.